Walk-in | Customer Care Executive

Firstmeridian Global Services; Thane, Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

Firstmeridian Global Services is seeking a customer support executive to handle inquiries via phone, email, or chat and provide accurate solutions for products/services. The role emphasizes professionalism and delivering excellent service to customers in a BPO/call centre environment.

Ideal candidates have 0-5 years of experience, strong English communication skills, and sharp problem-solving abilities to ensure customer satisfaction and smooth issue resolution.

Qualifications

• 0-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service standards.

Skills

Excellent English communication

Customer service

Phone/Email/Chat support

Job description

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.


• Provide accurate and timely solutions to customers' issues related to products/services offered by the company.


• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service standards.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.


• Excellent communication skills in English language.


• Strong problem-solving skills with attention to detail.