Customer Service Associate

Jobskey Search and Selection; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Training and skill development programs

Medical and health insurance

Job summary

A leading BPO company in Hyderabad is seeking talented individuals for the role of Customer Service Associate. You will handle inbound international voice calls related to customer care billing and provide excellent service. Candidates must have at least 1 year of experience in a similar role, strong communication skills in English, and the capability to work night shifts. This position offers a competitive salary and performance-based bonuses, along with medical insurance and opportunities for career advancement.

Qualifications

• Minimum 1 year of experience in inbound customer care billing.
• Comfortable working in night shifts as per company requirements.
• Proficient in using computer systems and software applications.

Responsibilities

• Receive and handle inbound voice calls from international customers.
• Provide excellent customer service and resolve billing-related queries.
• Ensure accurate and timely resolution of customer issues.

Skills

Fluent in English

Strong problem-solving skills

Detail-oriented

Multitasking in a fast-paced environment

Excellent communication skills

Job description

About the job Customer Service Associate

Job Description:

We are currently seeking talented individuals to join our team as BPO Customer Care Executives. In this role, you will be responsible for handling inbound international voice calls related to customer care billing. We are looking for candidates with excellent communication skills in English, who have at least 1 year of experience in a similar position.

Responsibilities:

• Receive and handle inbound voice calls from international customers.
• Provide excellent customer service and resolve billing-related queries.
• Ensure accurate and timely resolution of customer issues.
• Maintain customer records and update information in the company's database.
• Follow company policies and procedures while interacting with customers.
• Collaborate with team members to ensure high-quality service delivery.
• Meet targets and achieve performance metrics as determined by the company.

Requirements:

• Fluent in English with excellent oral and written communication skills.
• Minimum 1 year of experience in an international voice process, specifically in inbound customer care billing.
• Comfortable working in night shifts as per company requirements.
• Ability to work from the office and provide in-person support to customers.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Strong problem-solving skills and ability to handle challenging customer situations.
• Proficient in using computer systems and software applications.
• Must be able to join immediately or within a short notice period.
• Competitive salary package
• Performance-based incentives and bonuses
• Training and skill development programs
• Medical and health insurance coverage
• Friendly and supportive work environment
• Opportunities for career growth and advancement

If you meet the above requirements and are ready to take on the challenges of a dynamic BPO environment, we would love to hear from you. Apply now and become a part of our dedicated team.