Banking Advisor

Ignites Human Capital; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Ignites Human Capital in Bengaluru is seeking an experienced call center professional for international voice processes to deliver outstanding customer service and resolve queries.

The role requires handling multiple tasks, building relationships, and identifying upsell opportunities while maintaining accuracy in a fast-paced environment.

Qualifications

• 1-10 years of experience in BPO/Call Centre with international voice exposure.
• Excellent communication skills for phone interactions.
• Ability to handle multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Handle international calls from customers, resolving queries and concerns promptly.
• Provide exceptional customer service by addressing needs and building relationships.
• Manage multiple tasks while maintaining accuracy and efficiency during call handling.
• Identify opportunities to upsell/cross-sell relevant products or services.

Skills

International voice process

Communication skills

Time management

Multitasking

Job description

Roles and Responsibilities:

• Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Provide exceptional customer service by addressing customer needs, building relationships, and ensuring high levels of customer satisfaction.
• Manage multiple tasks simultaneously while maintaining accuracy and efficiency during call handling operations.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer requirements.

Job Requirements:

• 1-10 years of experience in BPO/Call Centre environment with expertise in international voice process.
• Excellent communication skills for effective customer interaction over phone calls.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.