Customer Support Executive

Purview Services; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Purview Services in Coimbatore, Tamil Nadu invites applications for a customer service role. You will respond to inquiries across phone, email and chat, resolve issues promptly and maintain detailed records of interactions to ensure a smooth customer journey.

The ideal candidate communicates clearly, multitasks efficiently in a fast-paced environment, and collaborates with internal teams to enhance overall service quality, with a keen eye for detail and strong problem-solving skills.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient with computer software and technology.
• Capable of collaborating effectively within a team.
• Excellent attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication skills

Interpersonal skills

Multi-tasking in fast-paced env

Problem solving

Proficient with computer software

Team collaboration

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.