Customer Service and Sales Executive

Tata Capital Finance Ltd; Rudrapur; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital Finance Ltd in Rudrapur, Uttarakhand invites applications for a Customer Service - Sales role focused on housing loans. You will identify target areas, screen customers, and drive login and disbursement processes to meet growth targets.

You will cross-sell multiple products, promote the TCFSL brand, build strong client and vendor relationships, develop distribution channels, and ensure compliance with Audit and RBI regulations.

Qualifications

• Graduate in any discipline.
• Experience in customer acquisition and sales operations.
• Ability to pre-screen customer segments as per organization norms.
• Proactive cross-selling and up-selling skills.
• Familiarity with RBI regulations and compliance.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per organization norms.
• Ensure login and disbursement processes are completed smoothly.
• Cross-sell multiple products to boost customer satisfaction.
• Execute sales promotions to build interest in the TCFSL brand.
• Build strong client relationships and vendor networks.
• Develop robust distribution channels.
• Ensure vendor empanelment and relationships with new vendors.
• Comply with Audit and RBI regulations.

Skills

Sales orientation

Customer relationship management

Education

Graduate in any discipline

Job description

Customer Service - Sales - Housing - EM - Sales - Rudrapur - SGAD Complex (1st Floor) - J Grades 10367 Achieving business targets as laid down by acquiring new client relationships and maintaining them.

• Graduate in any discipline
• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Ensure compliance to all Audit / RBI regulations.