Customer Service And Documentation Executive

Airlift Trans Oceanic; Kolkata District; On-site; INR 200,000 - 300,000; Full time

Job summary

Airlift Trans Oceanic in Kolkata is seeking a detail-oriented Customer Service/Documentation Executive to support import/export activities.

Your role includes coordinating with customs agents and internal teams, maintaining shipment records, and ensuring regulatory compliance. 0-1 year of experience in documentation or customer service is preferred.

Qualifications

• 0-1 year of experience in documentation or customer service.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.

Responsibilities

• Maintain accurate records and documentation to meet regulatory requirements.
• Prepare and review documents related to import/export operations.
• Strong attention to detail with excellent communication skills.
• Manage customer documentation, ensuring accuracy and regulatory compliance.
• Ensure organized records and files in document management.

Skills

Regulatory compliance understanding

Documentation

Customer service

Coordination

Job description

Roles and Responsibilities

DOCUMENTATION:

• Ensure compliance with regulatory requirements by maintaining accurate records and documentation.
• Prepare and review documents related to import/export operations.
• Strong attention to detail with excellent communication skills.
• Manage customer documentation, ensuring accuracy and compliance with regulatory requirements.
• Ensure attention to detail in document management, maintaining organized records and files.

CUSTOMER SERVICE:

• The role of a Customer Service Executive is to Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.
• Maintain accurate records of shipments, including tracking and delivery information.
• Coordinate with internal teams to resolve customer queries and issues in a timely manner.
• Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Desired Candidate Profile

• 0-1 year of experience in documentation or customer service role.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.