Executive

Express Global Logistics; Mumbai; On-site; INR 420,000 - 620,000; Full time

Job summary

Express Global Logistics in Mumbai is seeking an Import Customer Service Executive to manage end-to-end import coordination, documentation, and operational follow-ups, ensuring smooth cargo movement and timely customer updates.

You will liaise with internal teams, shipping lines, airlines, ports, and overseas agents, provide regular shipment updates, handle documentation, and ensure compliance with import regulations and SLAs.

Qualifications

• Strong knowledge of import operations and documentation.
• Familiarity with shipping lines, airlines, and customs processes.
• Ability to coordinate with multiple stakeholders and meet deadlines.
• Proactive in identifying delays and coordinating quick resolutions.
• Excellent communication and customer service skills.
• Working knowledge of freight forwarding and logistics systems.

Responsibilities

• Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.
• Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.
• Provide regular shipment updates and resolve customer queries professionally and efficiently.
• Handle vendor coordination, documentation, and operational follow-ups related to import shipments.
• Payment coordination to carriers.
• Coordinate with shipping lines, documentation, and Delivery Order formalities.
• Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports, and transporters.
• Track cargo movement timelines and ensure all activities are completed within agreed SLAs.
• Maintain accurate documentation and shipment records as per company and regulatory requirements.
• Prepare and maintain Daily Status Reports (DSR) and share updates to customer.
• Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.
• Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.
• Strong communication and customer-handling skills.
• Good knowledge of import operations and documentation.
• Familiarity with shipping line, airline, and customs processes.
• Ability to coordinate with multiple stakeholders and meet deadlines.
• Attention to detail and strong follow-up skills.
• Working knowledge of freight forwarding and logistics systems.

Skills

Import operations

Customer communication

Stakeholder coordination

Documentation knowledge

Shipping line knowledge

Attention to detail

Time management

Freight forwarding systems

DSR reporting

Regulatory compliance

Tools

N/A

Job description

Job Description - Import Customer Service Executive

Job Location - Mumbai

Role Objective:

• To manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely customer updates, and compliance with shipping and customs procedures.

Key Responsibilities

• Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.
• Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.
• Provide regular shipment updates and resolve customer queries professionally and efficiently.
• Handle vendor coordination, documentation, and operational follow-ups related to import shipments.
• Payment coordination to carriers
• Coordinate with shipping lines, documentation, and Delivery Order formalities.
• Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports, and transporters.
• Track cargo movement timelines and ensure all activities are completed within agreed SLAs.
• Maintain accurate documentation and shipment records as per company and regulatory requirements.
• Prepare and maintain Daily Status Reports (DSR) and share updates to customer.
• Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.
• Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.
• Strong communication and customer-handling skills
• Good knowledge of import operations and documentation
• Familiarity with shipping line, airline, and customs processes
• Ability to coordinate with multiple stakeholders and meet deadlines
• Attention to detail and strong follow-up skills
• Working knowledge of freight forwarding and logistics systems