Customer service and Documentation - Executive

GAC Group; Gandhidham; On-site; INR 450,000 - 750,000; Full time

Job summary

GAC Group in Gujarat is seeking a Documentation & Customer Service professional to manage shipping documents, manifest preparation, invoicing, and daily liner-trade operations. You will coordinate with agents and customers, ensure accuracy of HBL/MBL, and keep customers updated on shipment status.

The ideal candidate has 3–5 years in Freight Forwarding documentation and strong communication skills. Knowledge of Gujarat port procedures and customs formalities is essential.

Qualifications

• Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.

Responsibilities

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
• Coordinate with agents, Liners, Customers over email.
• Checking correctness of HBL & MBL
• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
• Filling IGM in Odex as per line requirements.
• Issuing Arrival Notice to customer.
• Prepare invoices and manage daily operational activities for liner trade.
• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
• Provide regular updates to customers on shipment status, potential delays etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities
• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs / Terminals

Skills

Strong communication

Interpersonal skills

Computer proficiency

English communication

Education

Bachelor’s degree in Logistics & Supply Chain Management

Commerce

Business Administration

International Trade

Tools

ISO Tank

Haz cargo

Job description

Job Description

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
• Coordinate with agents, Liners, Customers over email.
• Checking correctness of HBL & MBL
• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
• Filling IGM in Odex as per line requirements.
• Issuing Arrival Notice to customer.
• Manage daily operational activities for liner trade
• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
• Provide regular updates to customers on shipment status, potential delays etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities
• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs / Terminals

Job Description

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
• Coordinate with agents, Liners, Customers over email.
• Checking correctness of HBL & MBL
• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
• Filling IGM in Odex as per line requirements.
• Issuing Arrival Notice to customer.
• Preparing invoices.
• Manage daily operational activities for liner trade
• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
• Provide regular updates to customers on shipment status, potential delays etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities
• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs / Terminals

Job Requirements

• Education: Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.
• Experience: 3-5 years of experience in Freight Forwarding industry as Documentation and Customer Service
• Knowledge on operational handling of liner containers at Gujarat terminals
• Knowledge on import and export manifestation
• Strong communication skills and Interpersonal skills
• Computer proficiency
• Technical Skills:

• i. Knowledge in handling liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• ii. Good English communication - written/oral
• iii. Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments