Customer Service Admin

Agilent Technologies Inc.; Gurugram District; Vor Ort; INR 400.000 - 700.000; Vollzeit

Zusammenfassung

Agilent Technologies Inc. in India (Gurugram District) seeks a pro!cient professional to manage order to cash processes. You will create quotes, bookings in SAP ECC, and coordinate with Sales, Manufacturing, Logistics and Service Delivery to resolve inquiries.

Strong English communication is required. The role focuses on handling customer service requests, ensuring accurate order status, and maintaining compliance across multi-country accounts.

Qualifikationen

• Bachelor's or Master's Degree or equivalent.

Aufgaben

• Create sales quotes and bookings in SAP ECC and liaise with internal teams to answer customer queries.
• Respond to product/service order fulfilment processes and end-to-end order status management.
• Coordinate end-to-end customer experience from order to delivery by applying knowledge of company processes and international compliance.

Kenntnisse

Order management

English communication

Customer service

Ausbildung

Bachelor's or Master's degree

Tools

SAP ECC

Jobbeschreibung

Job DescriptionCandidate would be responsible for creating sales quotes/booking Trade orders in SAP ECC/ liaison with internal teams to answer customer queries, and managing other sub-processes.Respond to product/service order fulfilment processes, customer service requests such as end-to-end order status management.Manages and coordinates the end-to-end customer experience (from order to delivery) by applying broad knowledge of customer situations, company processes, financial requirements, and international compliance requirements related to customer sales order and product shipment.Proficiency in using ERP Systems, such as SAP (ECC), to manage and process orders/Quotes and bookings effectively.Candidates should be proficient in English (Verbal and Written) communication skills.Resolves customer service issues for complex, multi-country or multi-regional accounts.Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.Experience of Order Management process & Quote to Cash cycle is a mustQualificationsBachelor's or Master's Degree or equivalent.Post-graduate, certification, and/or license may be required.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service