CIM - Customer Service Admin

Agilent Technologies, Inc.; Gurugram District; On-site; INR 420,000 - 680,000; Full time

Job summary

Agilent Technologies, Inc. in India is seeking a Customer Service Admin to support pre- and post-sales service functions. You will coordinate with customers, logistics, manufacturing and sales teams to ensure smooth order fulfillment and data accuracy in CRM.

The role requires strong communication, data entry discipline, and experience with SAP CRM. Proficiency in MS Excel and exposure to MS Power Platform are advantageous; knowledge of additional languages is a plus.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• Minimum of 2-5 years relevant experience.
• Excellent knowledge & work experience in SAP CRM.
• Good communication skills required.
• Good MS Excel knowledge.
• Knowledge in MS Power Platform would be an added advantage.
• Any language specialization (particularly European languages) would be preferred.

Responsibilities

• Interface with customers, logistics, manufacturing and/or sales or service to handle pre- and post-sales service functions.
• Respond to and assist trade customers and internal customers in order fulfillment and service requests.
• Update CRM with contact creations, leads/non-leads, and marketing responses; support data administration.
• Ensure data entry in CRM and data governance within timelines; generate reports.

Skills

Communication skills

MS Excel proficiency

Data entry accuracy

Education

Bachelor’s or Master’s degree

Tools

SAP CRM

Microsoft Excel

MS Power Platform

Job description

CIM - Customer Service AdminBy clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance navigation, offer personalized content, and analyze site usage. Cookie Policy### CIM - Customer Service AdminApply: India-Manesar: Full time: Posted Yesterday: 4040380## **Job Description**Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best to improve the world around us.**Primary Job Role:*** Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions* Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administration* May act as SAP CRM Data entry resource for team responsible for creating Leads, Non-Leads and Marketing response* Resolves problems by applying established policies, procedures and tactics.**Key Requirements:*** Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM* Verify MICT, coordinates with governance teams for the data entry within operations timelines* Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries* Interfaces with sales support, customer service and Marcom teams to ensure compliance* Excellent knowledge & work experience in SAP CRM* Person needs to be flexible to work in rotational shifts as this is global region support team* Transaction processing, customer service operations role enabling data for Sales - Commercial marketing* Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline* Good communication skills required* Good MS Excel knowledge* Knowledge in MS Power Platform would be an added advantage* Any language specialization (particularly European languages like French/Spanish/Italian) would be preferred## ## **Qualifications*** Bachelor’s or Master’s degree or equivalent* Minimum of 2-5 years relevant experience* Extensive knowledge and skills to complete specialized tasks**Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**No## **Shift:**Day## **Duration:**No End Date## **Job Function:**Customer Service