Customer Service Admin

Agilent Technologies; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Agilent Technologies is seeking a customer service professional to interface with customers, logistics, manufacturing and sales or service representatives. The role involves handling pre- and post-sales service functions, order fulfilment, invoicing requirements and various service requests with a focus on timely and accurate resolution.

Typically 1–3 years of relevant experience is expected, with potential for growth in a full-time daytime schedule at our Gurugram office.

Qualifications

• May require some higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically 1-3 years of relevant experience for entry to this level.

Responsibilities

• Interface with customers, logistics, manufacturing and/or sales or service reps for pre-/post-sales service functions.
• Respond to and assist Agilent trade customers and internal customers in order fulfillment and service requests.
• Process quotes, invoicing requirements and contract/lease administration where needed.
• Monitor order status, returns or repair/calibration requests and resolve issues per policies.
• Support inventory coordination and timely delivery in a factory environment.

Skills

Customer service

Order processing

Communication

Education

Higher education or specialized training

Job description

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May be responsible for booking orders, upselling or cross-selling products and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolve problems by applying established policies, procedures and tactics. May require ability to read/write in one or more languages.

Qualifications

May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically 1-3 years of relevant experience for entry to this level.

Additional Details

This job has a full time weekly schedule.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service