Customer Service Admin, Career

Agilent Technologies; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Agilent Technologies in Gurugram, India seeks a dedicated Customer Service professional to provide pre- and post-sales consulting and manage end-to-end customer experiences from order to installation. Responsibilities include resolving complex service issues across regions and coordinating with Sales, Manufacturing, Logistics and Service Delivery to ensure customer satisfaction.

The role requires strong English communication skills, a sense of responsibility, and typically 1–3 years of relevant

Qualifications

• Sense of responsibility and quality in work delivered.
• Good command of English (written and spoken).
• Typically 1–3 years of relevant experience for entry to this level.

Responsibilities

• Resolves customer service issues for multi-country or multi-regional accounts and coordinates with internal teams.
• Acts as liaison between customers and Sales, Manufacturing, Logistics and Service Delivery to resolve inquiries.

Skills

English communication

Customer service mindset

Education

Bachelor's degree

Job description

Job Summary

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Responsibilities

• Resolves customer service issues for complex, multi-country or multi-regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Qualifications

• This role requires, sense of responsibilities, quality in work delivered, flexibility and good English communication skills both verbal and written.
• 1. Bachelors Degree from recognized University.
• 2. Good command on English (Written and Verbal)
• 3. Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.
• Typically 1-3 years of relevant experience for entry to this level.

Additional Details

• This job has a full time weekly schedule.
• Travel Required: No
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.