Customer Service Admin

Agilent Technologies; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

A leading technology company in Gurugram is seeking a Customer Service Admin to own responsibilities in sales quotes and customer queries. The ideal candidate has at least 3 years of relevant experience and is proficient in MS Office, with SAP ECC knowledge being advantageous. This full-time role requires excellent communication skills and the ability to resolve issues effectively.

Qualifications

• Minimum of 3 years relevant experience.
• Understanding of general and technical aspects of the job.
• Good knowledge of MS Office; analytical skills are a plus.
• Excellent oral and written communication skills.
• Understanding of general and technical aspects of the job.
• SAP ECC knowledge is advantageous.

Responsibilities

• Creating sales quotes and booking trade orders in SAP ECC.
• Liaising with internal teams to answer customer queries.
• Resolving issues throughout the quote-to-cash cycle.

Skills

Analytical skills

Excellent oral communication

Excellent written communication

Good knowledge of MS Office

SAP ECC knowledge

Education

Higher education or specialized training

Tools

MS Office

SAP ECC

Job description

Join to apply for the Customer Service Admin role at Agilent Technologies.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for a proactive and motivated Customer Service Representative to join our fast-paced, diverse work environment. You will take ownership of your work while collaborating closely with internal and external customers. Your primary responsibilities include creating sales quotes, booking trade orders in SAP ECC, and liaising with internal teams to answer customer queries. You will be expected to resolve issues throughout the quote-to-cash cycle, demonstrating excellent communication and organizational skills, along with a high level of accountability.

Qualifications:

• Higher education or specialized training/certification, or equivalent experience.
• Minimum of 3 years relevant experience.
• Good knowledge of MS Office; analytical skills are a plus.
• Excellent oral and written communication skills.
• Understanding of general and technical aspects of the job.
• SAP ECC knowledge is advantageous.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

Additional Details:

• Full-time weekly schedule.
• Pay ranges are role, level, and location-dependent. Specifics are shared during the hiring process.
• Pay and benefits information by country is available at https://careers.agilent.com/locations.
• This job does not require travel.
• Shift: Day
• Duration: No end date

Job Function: Customer Service

Seniority Level: Associate

Employment Type: Full-time