CIM - Customer Service Admin

Agilent Technologies Inc.; Gurugram District; On-site; INR 480,000 - 640,000; Full time

Job summary

Agilent Technologies Inc. in India is seeking a data-centric Customer Service professional to interface with customers, logistics, manufacturing and sales to manage pre- and post-sales data entry and order status updates in CRM.

You will validate data, coordinate with marketing and sales teams, ensure timely data processing, and maintain accuracy in SAP CRM while working in a day shift.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• 2–5 years relevant experience.
• Excellent knowledge & work experience in SAP CRM.
• Good communication skills.
• MS Excel knowledge.
• Knowledge in MS Power Platform would be an added advantage.
• Any language specialization (European languages) preferred.

Responsibilities

• Handle data related to customers (internal and external) and leads/non-leads.
• Coordinate with marketing and sales teams for data validation and product IDs in CRM.
• Update and maintain CRM data, contract issues, and administration tasks.
• Process end-to-end order status management and data entry within required timelines.
• Ensure compliance with process guidelines and quality standards.
• Interface with sales support, customer service and Marcom teams as needed.

Skills

SAP CRM

Good communication

MS Excel

MS Power Platform

Education

Bachelor’s or Master’s degree or equivalent

Tools

SAP CRM

CRM systems

Job description

Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best to improve the world around us.Primary Job Role:Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functionsResponds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administrationMay act as SAP CRM Data entry resource for team responsible for creating Leads, Non-Leads and Marketing responseResolves problems by applying established policies, procedures and tactics.Key Requirements:Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRMVerify MICT, coordinates with governance teams for the data entry within operations timelinesEnsures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiriesInterfaces with sales support, customer service and Marcom teams to ensure complianceExcellent knowledge & work experience in SAP CRMPerson needs to be flexible to work in rotational shifts as this is global region support teamTransaction processing, customer service operations role enabling data for Sales - Commercial marketingPerson to meet the TAT timelines, Quality standards for the data as per process guidelines - disciplineGood communication skills requiredGood MS Excel knowledgeKnowledge in MS Power Platform would be an added advantageAny language specialization (particularly European languages like French/Spanish/Italian) would be preferredQualificationsBachelor’s or Master’s degree or equivalentMinimum of 2-5 years relevant experienceExtensive knowledge and skills to complete specialized tasksAdditional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service