Customer Service Admin

Agilent Technologies, Inc.; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Agilent Technologies Inc. in Manesar, India, is seeking a Customer Service Admin who will manage order-to-cash processes, create sales quotes and bookings in SAP ECC, and coordinate with Sales, Manufacturing, Logistics and Service Delivery to ensure timely product shipments.

You will respond to customer inquiries, monitor order status, and ensure compliance with international requirements. Fluent English communication is essential as you serve multi-country accounts and strive to deliver a

Qualifications

• Bachelor's or Master's degree required.
• Experience in Order Management and Quote-to-Cash cycles is essential.
• Proficiency in English—verbal and written.
• Experience with SAP ECC/ERP systems is preferred.

Responsibilities

• Create sales quotes and bookings in SAP ECC.
• Liaise with internal teams to answer customer queries and manage sub-processes.
• Manage end-to-end customer experience from order to delivery.
• Coordinate with Sales, Manufacturing, Logistics and Service Delivery to resolve inquiries.
• Resolve complex customer service issues for multi-country or multi-regional accounts.

Skills

Order management

Customer service

Cross-functional liaison

English communication

Education

Bachelor's or Master's degree

Tools

SAP ECC

Job description

Customer Service AdminBy clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance navigation, offer personalized content, and analyze site usage. Cookie Policy### Customer Service AdminApply: India-Manesar: Full time: Posted Today: 4040064## **Job Description**Candidate would be responsible for creating sales quotes/booking Trade orders in SAP ECC/ liaison with internal teams to answer customer queries, and managing other sub-processes.Respond to product/service order fulfilment processes, customer service requests such as end-to-end order status management.Manages and coordinates the end-to-end customer experience (from order to delivery) by applying broad knowledge of customer situations, company processes, financial requirements, and international compliance requirements related to customer sales order and product shipment.Proficiency in using ERP Systems, such as SAP (ECC), to manage and process orders/Quotes and bookings effectively**.**Candidates should be proficient in English (Verbal and Written) communication skills.Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.Experience of Order Management process & Quote to Cash cycle is a must## ## **Qualifications**Bachelor's or Master's Degree or equivalent. Post-graduate, certification, and/or license may be required.**Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**No## **Shift:**Day## **Duration:**No End Date## **Job Function:**Customer Service