CIM - Customer Service Admin

IN01 Agilent Technologies (International); Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Agilent Technologies Inc. in Gurugram is seeking a data-driven Customer Service data entry professional to support pre-sales and post-sales activities. You will process leads, manage order status, and update CRM records to ensure accurate data flow across marketing and sales teams.

The role requires strong MS Excel skills, experience with SAP CRM, and the ability to work in a global, rotating shift environment. A Bachelor's or Master's degree is preferred.

Qualifications

• Extensive knowledge and skills to complete specialized tasks.
• Experience with SAP CRM and data entry in CRM systems.
• Bachelor’s or Master’s degree or equivalent.

Responsibilities

• Interface with customers, logistics, manufacturing, and sales/service to handle pre-/post-sales functions.
• Respond to and assist trade customers and internal teams in order fulfilment, CRM data entry, and data administration.
• Manage leads/non-leads data, update records, and support data validation for marketing/sales.
• Ensure proper data control, recording, and timely entry into systems.
• Support regional/global teams with data-related requests and reporting.

Skills

SAP CRM

MS Excel

MS Power Platform

Multilingual (EU languages)

Education

Bachelor's or Master's degree

Job description

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best to improve the world around us.

Primary Job Role

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administration May act as SAP CRM Data entry resource for team responsible for creating Leads, Non-Leads and Marketing response Resolves problems by applying established policies, procedures and tactics.

Key Requirements

Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM Verify MICT, coordinates with governance teams for the data entry within operations timelines Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries Interfaces with sales support, customer service and Marcom teams to ensure compliance Excellent knowledge & work experience in SAP CRM Person needs to be flexible to work in rotational shifts as this is global region support team Transaction processing, customer service operations role enabling data for Sales - Commercial marketing Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline Good communication skills required Good MS Excel knowledge Knowledge in MS Power Platform would be an added advantage Any language specialization (particularly European languages like French/Spanish/Italian) would be preferred

Qualifications

Bachelor’s or Master’s degree or equivalent Minimum of 2-5 years relevant experience Extensive knowledge and skills to complete specialized tasks

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service

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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives.

Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.