CIM - Customer Service Admin

Agilent Technologies; Gurugram District; On-site; INR 420,000 - 720,000; Full time

Job summary

Agilent Technologies is seeking a data and customer service professional to support pre- and post-sales activities. You will manage CRM data, coordinate with marketing and sales, and handle order fulfillment processes with accuracy and speed.

The role requires strong MS Excel skills, SAP CRM knowledge, and flexibility to work in a global region with rotational shifts. Good communication is essential to succeed in this position.

Qualifications

• Data handling and validation across internal/external customer data.
• Coordinate data with marketing and sales for CRM entries.
• Proficiency with SAP CRM to manage leads and marketing responses.

Responsibilities

• Interfacing with customers, logistics, manufacturing and sales or service teams to handle pre- and post-sales service tasks.
• Responds to trade customers and internal teams for order fulfillment and CRM data updates.
• May act as SAP CRM data entry resource for creating Leads, Non-Leads and Marketing responses.
• Resolve issues by applying established policies and procedures.

Skills

Data handling

Customer service

Communication

Multitasking

Shift flexibility

Education

Bachelor's or Master's degree

Tools

SAP CRM

MS Excel

MS Power Platform

Job description

Responsibilities

• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions
• Responds to and/or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administration
• May act as SAP CRM data entry resource for team responsible for creating Leads, Non-Leads and Marketing response
• Resolves problems by applying established policies, procedures and tactics

Key Requirements

• Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM
• Verify MICT, coordinates with governance teams for the data entry within operations timelines
• Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries
• Interfaces with sales support, customer service and Marcom teams to ensure compliance
• Excellent knowledge & work experience in SAP CRM
• Person needs to be flexible to work in rotational shifts as this is global region support team
• Transaction processing, customer service operations role enabling data for Sales - Commercial marketing
• Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline
• Good communication skills required
• Good MS Excel knowledge
• Knowledge in MS Power Platform would be an added advantage
• Any language specialization (particularly European languages like French/Spanish/Italian) would be preferred

Qualifications

• Bachelor's or Master's degree or equivalent
• Minimum of 2-5 years relevant experience
• Extensive knowledge and skills to complete specialized tasks

Additional Details

This job has a full time weekly schedule.

Job Function

• Customer Service