Collection Executive

Mahindra Finance; Rajkot; On-site; INR 300,000 - 420,000; Full time

Job summary

Mahindra Finance in Rajkot is seeking a collections professional to follow up on delinquent accounts, negotiate settlements, and conduct field visits to recover dues. You will coordinate with legal and recovery teams for difficult cases and maintain MIS reports.

Strong communication, local market knowledge, and willingness to travel for collections are essential. The role requires a proactive, results-driven mindset with the ability to manage multiple cases and meet recovery targets with

Qualifications

• Experience in collections or recovery within NBFC, banking, vehicle finance, or lending industries.
• Strong communication and negotiation skills with ability to persuade customers.
• Field-oriented and result-driven with local market knowledge and willingness to travel for collections.

Responsibilities

• Follow up on delinquent accounts to recover overdue and bad debt amounts through calls, visits, and customer interactions.
• Negotiate settlements and repayment plans with defaulting customers to maximize recovery while maintaining customer relationships.
• Conduct field investigations and collection visits to trace customers, verify information, and identify repayment sources.
• Coordinate with legal and recovery teams for difficult cases, repossessions, and accounts requiring legal action.
• Maintain collection records and MIS reports by updating recovery status, customer commitments, and collection performance.

Skills

Negotiation

Communication

Field work

Debt recovery

Job description

Role & responsibilities

• Follow up on delinquent accounts to recover overdue and bad debt amounts through calls, visits, and customer interactions.
  
• Negotiate settlements and repayment plans with defaulting customers to maximize recovery while maintaining customer relationships.
  
• Conduct field investigations and collection visits to trace customers, verify information, and identify repayment sources.
  
• Coordinate with legal and recovery teams for difficult cases, repossessions, and accounts requiring legal action.
  
• Maintain collection records and MIS reports by updating recovery status, customer commitments, and collection performance.

Preferred candidate profile

• Experience in collections or recovery within NBFC, banking, vehicle finance, or lending industries.
  
• Strong communication and negotiation skills with the ability to persuade customers and handle difficult recovery situations.
  
• Field-oriented and result-driven professional with local market knowledge and willingness to travel for collections.