Collection Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Amroha; On-site; INR 250,000 - 380,000; Full time

Job summary

Tata Capital Finance Ltd invites applications for a Collection Executive role in Retail MFB - Hasanpur, Rajput Colony. The position focuses on driving collections across multiple sources, reducing outstanding amounts, and maintaining customer relationships while ensuring compliance with company policies.

Graduate candidates with strong negotiation and customer service skills are preferred. The role involves tracing defaulters, coordinating with agencies, and supporting legal actions when

Qualifications

• Graduate is required.

Responsibilities

• Negotiate payment schedules with multiple sources to suit customer’s financial situation while satisfying the debt.
• Track portfolio for assigned area and control delinquency by bucket and days past due.
• Provide efficient customer service on collection issues and process refunds and account adjustments.
• Monitor customer accounts for non-payments, delays, and irregularities; make calls and process memos as needed.
• Update customer files with contact attempts and information provided about debt.

Education

Graduate

Job description

Collection Executive - Retail MFB - Collections - Hasanpur - Rajput Colony - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate