Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Morna; On-site; INR 240,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd in Muzaffarnagar/Morna is seeking a Collections Executive to drive receivable recovery across multiple sources. You will negotiate payment schedules, monitor delinquencies, and maintain customer relationships while ensuring compliance with policies.

The role requires a graduate with a proactive approach to tracing defaulters, coordinating with agencies, and supporting the collections team to meet targets and protect assets.

Qualifications

• Graduate with a degree in any field.
• Experience in collections or credit control is a plus.
• Willingness to work in Muzaffarnagar/Morna area and coordinate with agencies.

Responsibilities

• Negotiate repayment schedules across multiple sources to reduce outstanding amounts.
• Monitor delinquencies by bucket and DPD, focusing on non-starters.
• Provide customer service for collection issues, process refunds and adjustments.
• Maintain accurate customer account records on non-payments and delays.
• Trace defaulters with agencies and propose remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining customer relations.
• Coordinate with sales/management to accelerate collections and support repossession when required.
• Ensure adherence to audit/regulatory policies and internal procedures.

Skills

Negotiation

Customer service

Account reconciliation

Debt collection

Defaulter tracing

Education

Graduate

Job description

Collections Executive - Retail MFB - Collection - Muzaffarnagar - Morna - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate