Customer Relationship Officer

CSB Bank; MARRIPALEM; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in Andhra Pradesh seeks a proactive Customer Relationship Manager to drive sales growth and deepen customer engagements across the branch network.

You will develop and implement sales strategies, build lasting relationships with customers, resolve complaints, collaborate with operations, and pursue new business opportunities while meeting targets. A minimum of 2 years in CRM or related fields and strong banking knowledge are essential.

Qualifications

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong analytical and organizational skills with attention to detail.
• Experience working with CRM software and other relevant tools.

Responsibilities

• Develop and implement effective sales strategies to drive business growth.
• Build and maintain strong relationships with existing and new customers.
• Provide exceptional customer service and support to resolve customer complaints.
• Collaborate with branch operations teams to ensure seamless service delivery.
• Identify and pursue new business opportunities to expand the customer base.
• Analyze customer feedback and suggest improvements to enhance overall customer satisfaction.

Skills

CRM software

Customer relations

Sales targets

Communication skills

Tools

CRM Software

MS Office

Job description

Roles and Responsibility

• Develop and implement effective sales strategies to drive business growth.
• Build and maintain strong relationships with existing and new customers.
• Provide exceptional customer service and support to resolve customer complaints.
• Collaborate with branch operations teams to ensure seamless service delivery.
• Identify and pursue new business opportunities to expand the customer base.
• Analyze customer feedback and suggest improvements to enhance overall customer satisfaction.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong analytical and organizational skills with attention to detail.
• Experience working with CRM software and other relevant tools.