Customer Relationship Officer

CSB Bank; Kulappully; On-site; INR 220,000 - 360,000; Full time

Job summary

CSB Bank in Kerala seeks a customer relationship professional to build and maintain strong ties with customers in a fast-paced banking environment. You will respond to inquiries, resolve issues, and drive cross-sell opportunities for banking products.

The role emphasizes excellent communication, teamwork, and proficiency in MS Office to manage records and support branch operations in a dynamic setting.

Qualifications

• Minimum 1 year of experience in banking or Finance.
• Knowledge of banking products including savings accounts, loans and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills and customer-centric approach.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Drive sales of banking products through cross-selling and upselling opportunities.
• Support branch operations and maintain accurate records for day-to-day activities.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Relationship building

Communication

Cross-selling

Team collaboration

Problem solving

MS Office

Tools

MS Word

MS Excel

PowerPoint

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.