Customer Relationship Officer

CSB Bank; Thoothukudi; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank in Tamil Nadu is seeking a Customer Relationship Executive to develop and maintain strong relationships with customers, provide exceptional service, and drive banking product sales. You will support branch operations and collaborate with internal teams to meet business goals.

The role requires knowledge of banking products, excellent communication, and the ability to work in a fast-paced environment, with a focus on customer satisfaction and problem-solving.

Qualifications

• 2+ years of experience in banking or finance is preferred.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritize tasks and manage multiple responsibilities.
• Strong problem-solving skills to analyze issues and develop effective solutions.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and maintaining records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Excellent communication skills

Interpersonal skills

Banking knowledge

Sales orientation

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.