Customer Relationship Officer

CSB Bank; Koduvayur; On-site; INR 320,000 - 420,000; Full time

Job summary

CSB Bank in Kerala seeks a customer service professional to build relationships with existing and new customers, provide exceptional service, and drive banking product sales. You will respond to inquiries and resolve issues promptly while supporting branch operations.

The role requires strong banking knowledge, excellent communication, and the ability to work in a fast-paced environment, collaborating with internal teams to enhance customer satisfaction and upsell services.

Qualifications

• Minimum 2 years of experience in a related field.
• Knowledge of banking products and services is needed.
• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and solution mindset.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Customer relationship

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.