Customer Relationship Officer

CSB Bank; Mailappur; On-site; INR 300,000 - 480,000; Full time

Job summary

CSB Bank in Tamil Nadu is seeking a Customer Relationship Executive to build strong relationships with existing and new customers while delivering high-quality service. You will drive sales of banking products and support branch operations to ensure smooth daily activity.

The role requires excellent communication, interpersonal skills and the ability to work in a fast-paced environment, prioritizing tasks and resolving customer issues promptly.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Knowledge of banking products like savings accounts, loans, and credit cards.
• Strong communication and interpersonal skills.

Responsibilities

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship

Communication skills

Interpersonal skills

Cross-selling

Multitasking

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.