Customer Relationship Officer

CSB Bank; Viluppuram; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank in Viluppuram, Tamil Nadu, is seeking a customer relationship professional to build strong relationships with customers and drive banking product sales. The role emphasizes exceptional service, issue resolution, and cross-selling opportunities within a fast-paced banking environment.

Responsibilities include supporting branch operations, collaborating with internal teams, and analyzing customer feedback to improve products and services.

Qualifications

• 2+ years of experience in banking or finance preferred.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

MS Office

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.