Customer Relationship Officer

CSB Bank; Malleswaram; On-site; INR 350,000 - 520,000; Full time

Job summary

CSB Bank in India seeks an energetic Relationship Officer to foster strong relationships with existing and new customers, understanding their financial needs and promoting suitable banking products. You will respond to inquiries, resolve issues promptly, and collaborate with internal teams to ensure smooth branch operations and high customer satisfaction.

With at least two years in banking, you should know savings accounts, loans, and credit cards, and be proficient in MS Office to support daily

Qualifications

• 2+ years of experience in banking or finance.
• Strong knowledge of banking products (savings accounts, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, manage multiple responsibilities, and prioritize tasks.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.