Customer Relationship Officer

CSB Bank; Porur; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank in Kerala is seeking a customer service professional to build strong relationships with customers, respond to inquiries, and resolve issues efficiently.

You will drive sales of banking products through cross-selling and upselling while supporting branch operations and coordinating with internal teams to meet business goals. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Knowledge of banking products and services including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills with the ability to build rapport.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products through cross-sell and upsell opportunities.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Excellent communication

Interpersonal skills

Microsoft Office

Multitasking

Problem-solving

Customer relationship

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.