Customer Relationship Officer

CSB Bank; Manganam; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a Customer Relations Executive to strengthen relationships with existing and new customers, provide exceptional service, and drive banking product sales across savings accounts, loans, and cards. The role includes supporting branch operations and coordinating with internal teams to achieve business goals.

Candidates should have at least 2 years in banking or finance, strong communication and interpersonal skills, and proficiency in MS Office.

Qualifications

• 2+ years of experience in banking or finance.
• Knowledge of banking products including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritizing tasks.
• Strong problem-solving skills and analytical thinking.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship

Communication

Sales

Interpersonal skills

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.