Customer Relationship Officer

CSB Bank; Donawade; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in Maharashtra, India, is seeking a customer relations professional to strengthen existing and new customer relationships and drive banking product sales. You will respond to inquiries, resolve issues, and support branch operations to maintain smooth daily activities.

The role requires strong communication and interpersonal skills, with the ability to analyze feedback and collaborate with internal teams to improve products and services.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport.
• Ability to work in a fast-paced environment with multiple tasks.
• Strong problem-solving skills to analyze and resolve issues.
• Proficiency in Microsoft Office and related software applications.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relations

Communication

Interpersonal skills

Problem solving

MS Office

Banking knowledge

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.