CUSTOMER RELATIONSHIP OFFICER

Competitive Cracker; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Competitive Cracker invites applications for a Customer Relationship Officer to engage with students and parents, explain courses, and guide them from enquiry to enrolment. You will manage inquiries via calls, WhatsApp, and email, maintain CRM records, and contribute to revenue targets through strong follow-up and relationship-building.

The role requires excellent Malayalam and English communication, a customer-first attitude, and the ability to work towards targets in a fast-paced environment.

Qualifications

• Excellent verbal and written communication in Malayalam and English.
• Strong interpersonal, negotiation and persuasion skills.
• Good understanding of sales, lead handling and customer service practices.
• Ability to work towards targets and handle pressure.
• Basic computer skills, including MS Office, Google Sheets and CRM tools.
• Good listening skills, patience and a customer-first attitude.

Responsibilities

• Respond to calls, messages and enquiries from students and parents promptly and professionally.
• Understand customer needs and explain courses, fees, features and benefits clearly.
• Resolve queries and complaints, and escalate to the concerned team when required.
• Follow up on leads and enquiries through calls, WhatsApp and email.
• Convert enquiries into enrolments through effective communication and persuasion.
• Support business development activities and help achieve enrolment and revenue targets.
• Maintain regular contact with existing students to ensure satisfaction and retention.
• Collect feedback and share insights with the management and academic teams.
• Encourage renewals, referrals and upgrades to other courses.
• Maintain accurate customer and lead records in the CRM or Excel / Google Sheets.
• Prepare daily and weekly reports on calls, follow-ups and conversions.

Skills

Verbal & Written English

Interpersonal skills

Lead handling

Customer service

Education

Any degree or diploma

Job description

Job Description: Customer Relationship Officer

Company: Competitive Cracker
Position: Customer Relationship Officer
Employment Type: Full Time / Fixed Term

1. Job Summary

Competitive Cracker is looking for a confident and well-spoken Customer Relationship Officer to build and maintain strong relationships with students and prospective students. The role involves handling enquiries, guiding customers through our courses and services, following up on leads, and ensuring a smooth, satisfying experience from first contact to enrolment and beyond.

2. Key Responsibilities

Respond to calls, messages and enquiries from students and parents promptly and professionally.
Understand customer needs and explain courses, fees, features and benefits clearly.
Resolve queries and complaints, and escalate to the concerned team when required.

Follow up on leads and enquiries through calls, WhatsApp and email.
Convert enquiries into enrolments through effective communication and persuasion.
Support business development activities and help achieve enrolment and revenue targets.

C. Relationship Management

Maintain regular contact with existing students to ensure satisfaction and retention.
Collect feedback and share insights with the management and academic teams.
Encourage renewals, referrals and upgrades to other courses.

D. Records & Reporting

Maintain accurate customer and lead records in the CRM or Excel / Google Sheets.
Prepare daily and weekly reports on calls, follow-ups and conversions.

3. Required Skills

Excellent verbal and written communication skills in Malayalam and English.
Strong interpersonal, negotiation and persuasion skills.
Good understanding of sales, lead handling and customer service practices.
Ability to work towards targets and handle pressure.
Basic computer skills, including MS Office, Google Sheets and CRM tools.
Good listening skills, patience and a customer-first attitude.

4. Educational Qualification

Any degree / diploma.

5. Required Experience

Minimum 2 years of relevant experience in customer relations, sales, counselling or a similar field.
Experience as a Business Development Executive or in a similar role.
Experience in the edutech or insurance sector is preferred.

6. Key Qualities

Professional, friendly and presentable
Result-oriented and self-motivated Good teamwork and time management Honest, reliable and willing to learn

NOTE : CANDIDATES FROM KERALA ARE PREFERRED