Client Relations Executive

DuoJobs; Kottakkal; On-site; INR 300,000 - 420,000; Full time

Job summary

DuoJobs in Kottakkal, Kerala invites applications for a Client Relations Executive to manage client communications and support daily service operations. The role emphasizes strong English communication, MS Office proficiency, and building positive client relationships.

Responsibilities include handling enquiries, coordinating with internal teams, maintaining records, and preparing reports to ensure timely, high-quality client service. Female candidates are preferred for this position.

Qualifications

• Bachelor's degree and at least 1 year of relevant experience in client relations, customer service, or administration
• Female candidates preferred

Responsibilities

• Build and maintain positive relationships with existing and prospective clients.
• Handle client enquiries, requests, and complaints professionally.
• Communicate with clients through phone calls, emails, and other channels.
• Follow up with clients to ensure timely responses and satisfaction.
• Coordinate with internal departments to resolve client issues.
• Maintain client databases, communication records, and service documentation.
• Prepare reports, correspondence, and other documents using MS Office.
• Support client onboarding, account coordination, and routine administrative activities.
• Identify opportunities to improve client engagement and service quality.
• Ensure professional and timely communication with all clients.

Skills

Client relations

English communication

MS Office

Organizational skills

multitasking

Education

Bachelor's degree

Tools

MS Office

Job description

Location: Kottakkal, Malappuram, Kerala, India

Job Type: Full-Time

Job Description

We are looking for a Client Relations Executive to manage client communications, maintain strong customer relationships, handle enquiries, and support daily client service operations. The ideal candidate should have excellent English communication skills, proficiency in MS Office, and the ability to build positive relationships with clients.

Candidates with a bachelor's degree and at least 1 year of relevant experience in client relations, customer service, or administration are encouraged to apply. Female candidates are preferred.

Key Responsibilities

• Build and maintain positive relationships with existing and prospective clients.
• Handle client enquiries, requests, and complaints professionally.
• Communicate with clients through phone calls, emails, and other communication channels.
• Follow up with clients to ensure timely responses and customer satisfaction.
• Coordinate with internal departments to resolve client issues.
• Maintain client databases, communication records, and service documentation.
• Prepare reports, correspondence, and other documents using MS Office.
• Support client onboarding, account coordination, and routine administrative activities.
• Identify opportunities to improve client engagement and service quality.
• Ensure professional and timely communication with all clients.

Requirements

• Any bachelor's degree.
• Minimum 1 year of experience in client relations, customer service, administration, or a related field.
• Female candidates preferred.
• Excellent English communication and interpersonal skills.
• Proficiency in MS Office, including Word, Excel, and Outlook.
• Strong organizational, coordination, and problem-solving skills.
• Ability to manage multiple tasks and maintain accurate records.
• Professional attitude with a customer-focused approach.