Customer Relationship Executive

DuoJobs; Kottakkal; On-site; INR 150,000 - 210,000; Full time

Job summary

DuoJobs in India invites applications for a Customer Relationship Executive (CRE) based in Kottakkal, Kerala. You will handle customer enquiries, build relationships, and coordinate with sales and service teams to ensure satisfaction. The role requires excellent communication, CRM basics, follow-up skills, and problem-solving with a customer-first mindset.

You will maintain records and contribute to service improvements. Experience is not required; training will be provided.

Qualifications

• Excellent communication skills are essential.
• CRM familiarity helps in managing customer interactions.
• Good customer handling and follow-up abilities are required.
• Basic computer knowledge for record keeping and reporting.
• Strong problem-solving and interpersonal skills are important.
• Training will be provided as needed.

Responsibilities

• Handle customer enquiries professionally.
• Maintain strong relationships with customers.
• Follow up on customer enquiries and feedback.
• Coordinate with sales and service teams.
• Maintain customer records and reports.
• Assist in improving customer satisfaction.

Skills

Excellent communication

Customer relationship management

Customer handling

Follow-up skills

Basic computer knowledge

Problem-solving skills

Job description

Industry: Automobile / Customer Service
Gender: Female
Job Location: Kottakkal, Kerala

We are hiring a friendly and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, enquiries, follow-ups, and relationship-building activities.

Key Responsibilities:

• Handle customer enquiries professionally.
• Maintain strong relationships with customers.
• Follow up on customer enquiries and feedback.
• Coordinate with sales and service teams.
• Maintain customer records and reports.
• Assist in improving customer satisfaction.

Skills Required:

• Excellent communication skills
• Customer relationship management
• Customer handling
• Follow-up skills
• Basic computer knowledge
• Problem-solving skills

Company & Contact Details

Company

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