Customer Relationship Officer

Santamonica Tours & Travels Pvt Ltd.; Ernakulam; On-site; INR 279,000 - 390,600; Full time

Job summary

Santamonica Tours & Travels Pvt Ltd. is seeking a proactive Customer Relationship Officer for their Cochin branch. The role involves handling customer interactions and ensuring a smooth post-sales experience. Freshers with strong communication skills are encouraged to apply.

Key responsibilities include resolving customer queries, maintaining accurate records, and building customer relationships. Ideal candidates should possess strong verbal and written communication skills and a customer-centric attitude.

Qualifications

• Freshers are welcome to apply.
• Strong verbal and written communication skills are required.
• Customer-centric attitude with problem-solving abilities needed.

Responsibilities

• Handle customer interactions through calls, emails, and in-person communication.
• Resolve customer queries and concerns in a timely and professional manner.
• Ensure a smooth post-sales experience for customers.

Skills

Strong verbal and written communication skills

Customer-centric attitude

Problem-solving abilities

Job description

We are seeking a proactive and customer-focused Customer Relationship Officer to join our Customer Service team at our Cochin branch. The role involves handling customer interactions, resolving queries, and ensuring a smooth and positive post-sales experience. Freshers with strong communication skills are encouraged to apply.

Key Responsibilities

• Handle customer interactions through calls, emails, and in-person communication
• Resolve customer queries and concerns in a timely and professional manner
• Ensure a smooth post-sales experience for customers
• Maintain accurate customer records and follow-up details
• Coordinate with internal teams to address customer requirements
• Build and maintain positive relationships with customers

Candidate Requirements

• Freshers are welcome to apply
• Strong verbal and written communication skills
• Customer-centric attitude with problem-solving abilities
• Ability to handle customer interactions professionally
• Willingness to learn and adapt in a service-oriented role