CUSTOMER RELATIONSHIP OFFICER

Competitive Crackers; Ernakulam; On-site; INR 312,000 - 469,000; Full time

Job summary

Competitive Cracker in India is seeking a confident Customer Relationship Officer to handle inquiries, guide courses, and support students from first contact to enrolment and beyond.

You will maintain CRM/Sheets records, follow up leads via calls, WhatsApp and email, and drive renewals and referrals while aiming for high customer satisfaction in a fast-paced edutech setting.

Qualifications

• Excellent verbal and written communication in Malayalam and English.
• Strong interpersonal, negotiation and persuasion skills.
• Good understanding of sales, lead handling and customer service practices.
• Ability to work towards targets and handle pressure.

Responsibilities

• Handle calls, messages and enquiries from students and parents promptly and professionally.
• Explain courses, fees, features and benefits clearly to customers.
• Resolve queries and complaints and escalate when required.
• Follow up on leads via calls, WhatsApp and email to convert enquiries into enrolments.
• Support business development activities to meet enrolment and revenue targets.
• Maintain regular contact with existing students to ensure satisfaction and retention.
• Collect feedback and share insights with management and academic teams.
• Encourage renewals, referrals and upgrades to other courses.
• Maintain accurate customer and lead records in the CRM or Excel/Google Sheets.
• Prepare daily and weekly reports on calls, follow-ups and conversions.

Skills

Verbal communication

Written communication

Interpersonal skills

Negotiation skills

Sales & lead handling

MS Office & CRM

Customer service

Time management

Education

Any degree/diploma

Tools

CRM tools

Google Sheets

MS Office

Job description

Customer Relationship Officer

Company: Competitive Cracker
Position: Customer Relationship Officer
Employment Type: Full Time / Fixed Term

1. Job Summary

Competitive Cracker is looking for a confident and well-spoken Customer Relationship Officer to build and maintain strong relationships with students and prospective students. The role involves handling enquiries, guiding customers through our courses and services, following up on leads, and ensuring a smooth, satisfying experience from first contact to enrolment and beyond.

2. Key Responsibilities

A. Customer Handling & Support

• Respond to calls, messages and enquiries from students and parents promptly and professionally.
• Understand customer needs and explain courses, fees, features and benefits clearly.
• Resolve queries and complaints, and **escalate** to the concerned team when required.

B. Lead Follow-up & Conversion

• Follow up on leads and enquiries through calls, WhatsApp and email.
• Convert enquiries into enrolments through effective communication and persuasion.
• Support business development activities and help achieve enrolment and revenue targets.

C. Relationship Management

• Maintain regular contact with existing students to ensure satisfaction and retention.
• Collect feedback and share insights with the management and academic teams.
• Encourage renewals, referrals and upgrades to other courses.

D. Records & Reporting

• Maintain accurate customer and lead records in the CRM or Excel / Google Sheets.
• Prepare daily and weekly reports on calls, follow-ups and conversions.

3. Required Skills

• Excellent verbal and written communication skills in Malayalam and English.
• Strong interpersonal, negotiation and persuasion skills.
• Good understanding of sales, lead handling and customer service practices.
• Ability to work towards targets and handle pressure.
• Basic computer skills, including MS Office, Google Sheets and CRM tools.
• Good listening skills, patience and a customer-first attitude.

4. Educational Qualification

Any degree / diploma.

5. Required Experience

• Minimum 2 years of relevant experience in customer relations, sales, counselling or a similar field.
• Experience as a Business Development Executive or in a similar role.
• Experience in the edutech or insurance sector is preferred.

6. Key Qualities

• Professional, friendly and presentable
• Result-oriented and self-motivated
• Good teamwork and time management
• Honest, reliable and willing to learn

NOTE : CANDIDATES FROM KERALA ARE PREFERRED

The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the comp