Customer Relationship Executive (CRE)

DuoJobs; Malappuram; On-site; INR 180,000 - 240,000; Full time

Job summary

DuoJobs is hiring a Customer Relationship Executive to deliver exceptional service in Kerala. You will manage inquiries, build lasting relationships, and ensure smooth customer experiences across channels.

Ideal candidates communicate clearly, are customer-focused, and capable of coordinating with internal teams to resolve issues and drive business growth. Join a growing team where you will track customer interactions, maintain records, and contribute to continuous service improvements in a

Qualifications

• Good communication and interpersonal skills.
• Customer-friendly and professional attitude.
• Strong follow-up and organisational skills.
• Ability to handle customer enquiries efficiently.
• Experience in customer service or relationship management is an advantage.

Responsibilities

• Handle customer calls, enquiries and follow-ups.
• Build and maintain strong customer relationships.
• Provide information about services to customers.
• Coordinate customer requirements with the internal team.
• Resolve customer queries professionally.
• Maintain customer records and follow-up details.
• Ensure excellent customer service and satisfaction.
• Support business growth through effective customer communication.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Computer basics

Job description

We are hiring an enthusiastic and customer-focused Customer Relationship Executive (CRE) to join a growing organisation. This is an excellent opportunity for candidates looking for CRE Jobs in Kerala, Customer Service Jobs, Customer Relationship Jobs and Office Jobs in Perinthalmanna and Calicut.

The selected candidate will be responsible for communicating with customers, handling enquiries, maintaining customer relationships and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer calls, enquiries and follow-ups
• Build and maintain strong customer relationships
• Provide information about services to customers
• Coordinate customer requirements with the internal team
• Resolve customer queries professionally
• Maintain customer records and follow-up details
• Ensure excellent customer service and satisfaction
• Support business growth through effective customer communication

Requirements

Good communication and interpersonal skills
Customer-friendly and professional attitude
Strong follow-up and organisational skills
Ability to handle customer enquiries efficiently
Basic computer knowledge is preferred
Experience in customer service or relationship management is an advantage

Company & Contact Details

Company