CUSTOMER Care SUPPORT Professional

Competitive Crackers; Ernakulam; On-site; INR 167,000 - 279,000; Full time

Job summary

Competitive Cracker in Kakkanad, Kerala is seeking a Mentor Call Associate to support students through escalated cases and provide motivational and academic guidance. You will engage with students, understand their backgrounds, and ensure timely onboarding to groups and apps.

The role emphasizes strong communication, problem-solving, and documentation to escalate issues effectively with cross-functional teams. Preference given to candidates from Kerala.

Qualifications

• Strong communication and persuasion skills.
• Problem-solving mindset.
• Knowledge of Competitive Crackers products and services.
• Ability to escalate issues with proper documentation.

Responsibilities

• Handle cases escalated by Mentor Call Executives
• Understand each student's academic background and hurdles
• Ensure students are added to groups/app within 24 hours
• Coordinate with Research Assistants and Technical Support Team
• Track and update student issue/bug logs
• Collect detailed student reviews on course delivery and services
• Motivate students based on their personal and academic context

Skills

Strong communication and persuasion

Problem-solving mindset

Knowledge of Competitive Crackers'产品与s

Issue escalation & documentation

Job description

FULL - TIME

MENTOR CALL ASSOCIATE / CUSTOMER CARE SUPPORT

Company: Competitive Cracker
Location: Kakkanad Full-time | Experience: 6 - months to 1 year

About the Role:

Act as an advanced point of student engagement, handling escalated cases, ensuring issue resolution and providing enhanced motivational and academic support.

Responsibilities:

• Handle cases escalated by Mentor Call Executives
• Understand each students academic background and hurdles
• Ensure students are added to groups/app within 24 hours
• Coordinate with Research Assistants and Technical Support Team
• Track and update student issue/bug logs
• Collect detailed student reviews on course delivery and services
• Motivate students based on their personal and academic context

Requirements:

• Strong communication and persuasion skills
• Problem-solving mindset
• Knowledge of Competitive Crackers products and services
• Ability to escalate issues with proper documentation

NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED