Customer Relationship Officer

GEDU Services Pvt. Ltd.; Dadri; On-site; INR 250,000 - 420,000; Full time

Job summary

GEDU Services Pvt. Ltd. in India is seeking a Customer Relationship Officer to promote university programs to prospective students, respond to inquiries, and identify suitable programs. You will handle multi-channel outreach, maintain accurate data, and support the student journey while cross-selling programs.

Strong English and a customer-focused mindset are essential, with the ability to work in a fast-paced team.

Qualifications

• Fluency in written and spoken English is essential.
• Proven self-starter and problem solver.
• Must be deadline driven and goal oriented.
• A positive attitude and customer focused approach.
• Ability to act with tact, good judgment, and discretion.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work as part of a team and to work well under pressure with minimum supervision.

Responsibilities

• Developing and sustaining solid relationships with prospective students and company stakeholders.
• End to end process flow management and process flow covering (Calling, Chats, Emails & Data management).
• Handling inbound queries from multiple channels, including telephone, email, and web chat.
• Understanding and awareness of documentation covering (VISA process and more)
• Making outbound calls to convert prospective student leads into applications for study abroad programs.
• Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
• Support the development of the student journey by identifying and reporting back on issues and trends.
• Cross selling our products.
• Inbound outbound sales.

Skills

Fluent English

Self-starter

Goal oriented

Customer focus

Interpersonal skills

Team player

Job description

Position Overview

The Customer Relationship Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.

Key Responsibilities

• Developing and sustaining solid relationships with prospective students and company stakeholders.
• End to end process flow management and process flow covering (Calling, Chats, Emails & Data management).
• Handling inbound queries from multiple channels, including telephone, email, and web chat.
• Understanding and awareness of documentation covering (VISA process and more)
• Making outbound calls to convert prospective student leads into applications for study abroad programs.
• Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
• Support the development of the student journey by identifying and reporting back on issues and trends.
• Cross selling our products.
• Inbound outbound sales.

Qualifications

• Fluency in written and spoken English is essential, and proficiency in other languages is a plus.
• Proven self-starter and problem solver.
• Must be deadline driven and goal oriented.
• A positive attitude and customer focused approach.
• Ability to act with tact, good judgment, and discretion.
• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
• Ability to work as part of a team and to work well under pressure with minimum supervision.