CUSTOMER CARE SUPPORT

Competitive Cracker; Ernakulam; On-site; INR 201,000 - 279,000; Full time

Job summary

Competitive Cracker is seeking a Mentor Call Associate / Customer Care Support to engage students, handle escalated cases, and ensure timely resolution from its Kakkanad operations. This full-time role focuses on enhancing motivation and academic support based on each student’s background.

You will coordinate with Research Assistants and Technical Support, track issues, and document student feedback daily to improve services. Strong communication and problem-solving are essential.

Qualifications

• Strong communication and persuasion skills.
• Problem-solving mindset.
• Knowledge of Competitive Cracker's products and services.
• Ability to escape issues with proper documentation.

Responsibilities

• Handle cases escalated by Mentor Call Executives.
• Understand each student's academic background and hurdles.
• Ensure students are added to groups/app within 24 hours.
• Coordinate with Research Assistants and Technical Support Team.
• Track and update student issue/bug logs.
• Collect detailed student reviews on course delivery and services.
• Motivate students based on their personal and academic context.

Skills

Communication skills

Persuasion

Problem-solving

Job description

MENTOR CALL ASSOCIATE / CUSTOMER CARE SUPPORT

Company: Competitive Cracker

Location: Kakkanad Full-time | Experience: 6 - months to 1 year

About the Role

Act as an advanced point of student engagement, handling escalated cases, ensuring issue resolution and providing enhanced motivational and academic support.

Responsibilities

• Handle cases escalated by Mentor Call Executives
• Understand each student's academic background and hurdles
• Ensure students are added to groups/app within 24 hours
• Coordinate with Research Assistants and Technical Support Team
• Track and update student issue/bug logs
• Collect detailed student reviews on course delivery and services
• Motivate students based on their personal and academic context

Requirements

• Strong communication and persuasion skills
• Problem-solving mindset
• Knowledge of Competitive Cracker's products and services
• Ability to escape issues with proper documentation

NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED