Customer Relationship Manager - SS ( Work from office )

Nobroker Technology Solutions Private Limited; Bengaluru; Presencial; INR 400.000 - 600.000; Jornada completa

Descripción de la vacante

NoBroker.com in Bengaluru, India is seeking a Customer Relationship Manager to manage relationships with customers, owners, buyers, and tenants, ensuring satisfaction with timely support and effective solutions.

You will coordinate with sales and operations, handle inquiries and escalations, and identify opportunities to upsell and renew services, while maintaining CRM records and contributing to retention and revenue goals.

Formación

• Manage relationships with customers, property owners, buyers and tenants.
• Provide timely support and effective solutions to customer inquiries.
• Coordinate with sales and operations to deliver a smooth experience.
• Follow up to ensure timely resolution of concerns.

Responsabilidades

• Understand customer requirements and recommend NoBroker services.
• Handle inquiries, complaints, and service-related issues.
• Build and maintain long‑term customer relationships.
• Coordinate with internal teams to resolve escalations.
• Maintain accurate customer interactions and updates in CRM.
• Identify opportunities for upselling, cross‑selling, and renewals.
• Monitor feedback and work toward higher satisfaction.
• Support customers from onboarding to completion.
• Achieve customer satisfaction, retention and revenue targets.
• Prepare reports on customer interactions and service performance.

Conocimientos

Customer relationship management

Descripción del empleo

Role & responsibilities

Customer Relationship Manager (CRM) Roles and Responsibilities in NoBroker.com

Roles

• Manage relationships with customers, property owners, buyers, and tenants.
• Ensure customer satisfaction by providing timely support and effective solutions.
• Coordinate with sales and operations teams to deliver a smooth customer experience.

Responsibilities

• Understand customer requirements and recommend suitable NoBroker services.
• Handle customer inquiries, complaints, and service-related issues.
• Follow up with customers to ensure timely resolution of concerns.
• Build and maintain long‑term customer relationships.
• Coordinate with internal teams to resolve escalations and improve service delivery.
• Maintain accurate customer interactions and updates in CRM systems.
• Identify opportunities for upselling, cross‑selling, and service renewals.
• Monitor customer feedback and work towards improving satisfaction.
• Support customers throughout the service process, from onboarding to completion.
• Achieve assigned customer satisfaction, retention, and revenue targets.
• Prepare regular reports on customer interactions and service performance.

Preferred candidate profile

Candidate must knows English , Hindi , kannda and tamil to be fluent and good communication to handle customer support and management maintaining the customer enquiries and feedback management