A Relationship Manager

Nobroker Technology Solutions Private Limited; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Health insurance

Free lunch and snacks

Monthly rewards

Promotions every 6 months

Promotion opportunities up to 4x per年

Annual day events

Job summary

NoBroker.com in Bengaluru is seeking a Relationship Manager to handle paid customer accounts from office, building trusted relationships and guiding them to the right real estate solutions.

You will identify customer needs, upsell products, manage tenant searches, and coordinate with internal teams. Training provided; growth path is rapid with performance-based promotions.

Qualifications

• Undergraduate degree in any field (BBA/B.Tech/B.A.).
• Excellent verbal and written communication.
• Interpersonal, numerical and analytical skills.
• Decision making abilities.
• Languages: English & Hindi or English, Hindi & a South regional language.
• Proficient in MS-Office (Excel, Word).
• Flexible for day shift (8 AM–10 PM login window).
• Willing to work 6 days a week with weekdays off.

Responsibilities

• Act as relationship manager for paid customers.
• Build sustainable relationships and trust through open communication.
• Identify and assess customer needs to upsell or cross-sell products.
• Assist customers in finding suitable tenants/houses as per their requirements.
• Dial outbound and handle inbound calls from customers and leads.
• Use internal tools to provide the best possible service.
• Negotiate with leads on behalf of customers.
• Keep customers updated on progress of their account.
• Follow communication procedures, guidelines and policies; go the extra mile.

Skills

Verbal & written communication

Interpersonal skills

Numerical & analytical ability

Decision making

Education

Undergraduate degree

Tools

MS-Office

Job description

Job Title: Relationship Manager

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Work Mode : Work from Office

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Monthly reward and recognition to outstanding performers.
• Employees get promotions every 6 months based on performance.
• Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .
• Accelerated career growth of employees and one can become UH in another 3 months time)
• Regular team parties and Annual Day outing for all employees.

Qualication / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
• Proicient in MS-Office (Excel, Word).
• Should be exible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekdays.

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.
• Service customer in nding the right tenant / house as per the requirement of the customer.
• Dial outbound and attend inbound calls of customers and leads.
• Use internal tools and methods to provide the best possible service to the customer.
• Negotiate with leads on behalf of customers.
• Keep customers up-to-date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service

About Training- Training will be provided for initial few days for an employee to understand the end to end process.