Customer Relationship Manager

People Group; Thane; On-site; INR 180,000 - 240,000; Full time

Job summary

People Interactive is seeking a CRM Executive located in Thane to manage customer interactions across voice, email, and chat channels. The role emphasizes delivering exceptional service, resolving queries, and maintaining strong member relationships.

The candidate should have 6 months to 1 year of CRM/customer service experience, strong communication skills, and the ability to multitask across calls, emails, and chats. This is a full-time, on-site position with dayshift and office work.

Qualifications

• Minimum 6 months to 1 year of experience in CRM/Customer Service/Blended Process/Email Writing.
• Good communication skills required.
• Passion for people relationships and making customers smile.

Responsibilities

• Manage customer interactions through voice and non-voice channels.
• Provide excellent customer service and resolve queries.
• Maintain customer relationships and ensure high satisfaction.
• Be the dedicated relationship partner for VIP members post-sale.
• Handle calls, emails, and chats with professionalism and empathy.
• Maintain accurate records in the CRM system.

Skills

CRM Experience

Communication Skills

Multitasking

Education

HSC/Graduate

Tools

CRM System

Job description

Job description

Company: People Interactive

Department: CRM Executive
Job Type: Full-time
Location: Thane
Work Mode: Work from Office/ Dayshift (6 days)

Immediate Joiners Only

Role & responsibilities

We are looking for a customer-focused and result-oriented CRM Executive to manage customer interactions through both voice and non-voice channels. The ideal candidate will be responsible for providing excellent customer service, resolving queries, maintaining customer relationships, and ensuring high customer satisfaction.

Key Responsibilities

• Be the dedicated relationship partner for VIP Shaadi members post sale.


• Understand member preferences and help identify their ideal match.


• Call and connect with high quality prospects on behalf of the member.


• Handle customer calls, emails, and chat queries.


• Assist customers with profile management, membership plans, account-related issues, and service requests.


• Build and maintain strong customer relationships through timely follow-ups.


• Resolve customer complaints and elevate complex issues to relevant departments.


• Maintain accurate records of customer interactions in the CRM system.


• Achieve individual productivity, quality, and customer satisfaction.


• Coordinate with internal teams to ensure prompt issue resolution.


• Ensure compliance with company policies and quality standards.


• Handle calls, chats & emails with one mission making every customer heard, valued & special.

Preferred candidate profile

• HSC/ Graduate with minimum 6 months to 1 year of experience in CRM/Customer Service/Blended Process/Email Writing.


• Good communication skills.


• Passion for people relationships and making customers smile.


• Confident and self motivated.


• Ability to multitask across calls, emails, and chats.

Why Join Us

• Work with India's leading matchmaking brand.


• Be a part of exclusive high impact journeys for premium members.


• Learn, grow & thrive in a high energy customer first culture.