Customer Support Executive

Right Advisors; New Delhi; On-site; INR 300,000 - 550,000; Full time

Job summary

Right Advisors Private Limited is a human resource consulting and staffing firm seeking a Customer Support Executive to handle client queries and ensure a smooth service experience. The role emphasizes maintaining customer relationships, guiding clients on services, and coordinating with internal teams to deliver quality service.

The position offers a customer-first environment with opportunities to grow in a growing organization and exposure to varied service operations.

Qualifications

• 2+ years of experience in Customer Support or CRM-related roles.
• Strong interpersonal and problem-solving abilities.
• Proficiency with MS Office and CRM tools.
• Positive attitude with a customer-first approach.
• Experience in matrimonial, hospitality, luxury services, consulting, or relationship management is preferred.

Responsibilities

• Handle customer calls, queries, and follow-ups professionally.
• Provide support and guidance to clients regarding services and processes.
• Maintain strong customer relationships.
• Resolve customer concerns and ensure satisfaction.
• Coordinate with internal teams for smooth service delivery.
• Maintain customer records and update CRM/database.
• Follow up with clients for feedback, renewals, and service updates.

Skills

Customer service

CRM tools

MS Office

Tools

CRM software

Job description

Right Advisors Private Limited is a human resource consulting and staffing organization based in Faridabad, India, providing recruitment and managed HR services to businesses across multiple industries. The company focuses on building long-term partnerships with clients by delivering cost-effective talent acquisition and workforce management solutions.

Their services include recruitment, contract staffing, payroll management, executive search, and recruitment process outsourcing (RPO). With a solutions-based consulting approach, the firm combines management consulting practices with flexible staffing models to help organizations improve productivity and focus on core business operations.

Right Advisors supports companies in building high-performance teams through talent acquisition, assessment, and development services.

Job Description

We are looking for a customer-focused Customer Support Executive to handle client queries, provide assistance, maintain customer relationships, and ensure a smooth service experience.

Key Responsibilities:

• Handle customer calls, queries, and follow-ups professionally.
  
• Provide support and guidance to clients regarding services and processes.
  
• Maintain strong customer relationships.
  
• Resolve customer concerns and ensure satisfaction.
  
• Coordinate with internal teams for smooth service delivery.
  
• Maintain customer records and update CRM/database.
  
• Follow up with clients for feedback, renewals, and service updates.
  

Requirements

• 2+ years of experience in Customer Support / Customer Relationship Management / Client Handling.
  
• Strong interpersonal and problem-solving abilities.
  
• Good knowledge of MS Office and CRM tools.
  
• Positive attitude with a customer-first approach.
  
• Experience in matrimonial services, hospitality, luxury services, consulting, or relationship management preferred.
  
• Opportunity to work with a growing customer-focused organization.
  
• Professional growth and learning opportunities.
  
• Positive and collaborative work environment.
  
• Competitive salary package.
  
• Exposure to client relationship management and service operations.