CRM Executive

VITS Hotels; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

VITS Kamats Group is seeking a CRM Executive to manage membership sales, engage customers, and oversee post-sales relations from the Mumbai HO. You will drive conversions, handle guest interactions, and ensure seamless data management and reporting.

The role requires 1–2 years in sales, strong English/Hindi communication, and an HSC qualification. Incentives are performance-based and aligned with targets.

Qualifications

• 1-2 years of experience in sales (hotel / credit card / membership sales preferred).
• Fluent in English and Hindi preferred.
• HSC minimum.

Responsibilities

• Handle guest calls and respond to membership-related queries.
• Promote and sell VITS membership programs.
• Maintain accurate records and reports of membership data.
• Coordinate with internal teams for membership benefits and services.
• Manage post-sales relationship with members and ensure retention.
• Assist in planning and execution of membership-related initiatives.
• Work closely with other departments for smooth operations.

Skills

Membership sales

Lead generation

Relationship management

Communication

Reporting

Education

HSC

Job description

Job Title: CRM Executive

Location: HO, Mumbai
Reporting To: CRM Manager

Overview

VITS Kamats Group is seeking a dynamic and customer-focused CRM Executive to manage membership sales, customer engagement, and relationship management. The role involves driving membership conversions, handling guest interactions, and ensuring a seamless post-sales experience and maintain the reports and Data management .

Core Responsibilities

• Drive membership sales and achieve conversion targets
• Generate leads and follow up with potential customers
• Build and maintain strong relationships with members
• Ensure high levels of customer satisfaction and engagement

Job Responsibilities

• Handle guest calls and respond to membership-related queries
• Promote and sell VITS membership programs
• Maintain accurate records and reports of membership data
• Coordinate with internal teams for membership benefits and services
• Manage post-sales relationship with members and ensure retention
• Assist in planning and execution of membership-related initiatives
• Work closely with other departments for smooth operations

Skills Required

• Strong communication and interpersonal skills
• Sales and conversion-focused approach
• Customer handling and relationship management skills
• Good organizational and reporting abilities
• Ability to work in a target-driven environment

Requirements

• 1-2 years of experience in sales (hotel / credit card / membership sales preferred)
• Male or Female candidates can apply
• Language Proficiency: Fluent in English and Hindi preferred
• HSC Minimum

Compensation

• Incentive-driven role with performance-based earnings