Customer Relationship Manager

Talent Corner Hr Services; Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Females preferred

Job summary

Talent Corner Hr Services in Mumbai seeks a CRM Executive to manage client relationships, ensure timely service delivery, and provide post‑sales support. The role acts as a bridge between clients and internal teams, ensuring smooth communication and prompt issue resolution.

The candidate should have 1–3 years’ experience in CRM or client servicing, excellent communication skills, and proficiency in MS Office and CRM software. Female candidates are preferred.

Qualifications

• 1-3 years of experience in Customer Relationship Management, Customer Support, or Client Servicing.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Proficiency in MS Office and CRM software.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain long-term relationships with customers.
• Handle client queries, requests, and escalations efficiently.
• Coordinate with internal departments to ensure timely delivery of services.
• Maintain accurate client records, interactions, and service updates in the CRM system.
• Schedule follow-ups and ensure timely closure of customer requests.
• Monitor service quality and identify opportunities for improvement.
• Track customer feedback and work with relevant teams to enhance the customer experience.
• Prepare service reports, client updates, and MIS reports.
• Ensure adherence to SLAs and response timelines.
• Support account managers in client retention and relationship-building initiatives.
• Conduct regular follow-ups with clients to understand ongoing requirements.

Skills

CRM management

Excellent communication

Organization & multitasking

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Dear Candidate, We have an excellent Opportunity with a renowned Manufacturing company. Location : Vidyavihar Position :CRM Executive Department : Customer Relationship Management Experience : 1ot 3 years (Experience in a service-based industry preferred)

Females preferred

Job Summary :

We are seeking a customer-oriented and detail-focused CRM Executive to manage client relationships, ensure timely service delivery, and provide exceptional post‑sales support. The ideal candidate will act as the bridge between clients and internal teams, ensuring smooth communication, prompt issue resolution, and high customer satisfaction.

Key Responsibilities :

• Serve as the primary point of contact for assigned clients.
• Build and maintain long‑term relationships with customers.
• Handle client queries, requests, and escalations efficiently.
• Coordinate with internal departments to ensure timely delivery of services.
• Maintain accurate client records, interactions, and service updates in the CRM system.
• Schedule follow‑ups and ensure timely closure of customer requests.
• Monitor service quality and proactively identify opportunities for improvement.
• Track customer feedback and work with relevant teams to enhance the customer experience.
• Prepare service reports, client updates, and MIS reports.
• Ensure adherence to service‑level agreements (SLAs) and response timelines.
• Support account managers in client retention and relationship‑building initiatives.
• Conduct regular follow‑ups with clients to understand their ongoing requirements and identify opportunities for additional services.

Required Skills :

• Bachelor's degree in any discipline.
• 1 to 3 years of experience in Customer Relationship Management, Customer Support, or Client Servicing.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Proficiency in MS Office (Excel, Word, Outlook) and CRM software.
• Strong organizational and multitasking skills.
• Ability to resolve customer issues with professionalism and empathy.
• Good problem‑solving and coordination skills.

Preferred Qualifications :

• Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Freshworks, or similar.
• Experience working in a service‑oriented business environment.
• Knowledge of customer service best practices and SLA management.
• Key Performance Indicators (KPIs)
• Customer Satisfaction (CSAT)
• Customer Retention Rate
• First Response Time (FRT)
• Query Resolution Turnaround Time (TAT)
• SLA Compliance
• Client Feedback Score
• Accuracy of CRM Data
• Number of Successfully Resolved Customer Requests