Customer Relationship Management

JITO; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

JITO in Pune is seeking a proactive Customer Relationship Manager to strengthen relationships with existing customers, ensuring high satisfaction and repeat business. You will coordinate with customers from order receipt to delivery, resolve issues, and support the sales team.

This role requires coordinating with internal teams, tracking orders, preparing MIS, and identifying cross-selling opportunities to grow accounts.

Qualifications

• Strong relationship-building skills with existing customers.
• Ability to coordinate across multiple internal teams to fulfill orders.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Serve as the primary point of contact for inquiries, orders and service issues.
• Coordinate with Sales, Production, Planning, Quality, Dispatch, and Accounts to ensure timely order execution.
• Track customer orders and provide updates on production and delivery schedules.
• Resolve customer complaints and coordinate corrective actions with internal teams.
• Follow up on quotations, purchase orders, deliveries, and customer feedback.
• Monitor customer satisfaction and identify opportunities to improve service levels.
• Support the sales team in customer retention and account development.
• Maintain accurate customer records, order history, and communication logs in the CRM system.
• Prepare MIS reports on customer interactions, order status, complaints, and service performance.
• Work with Accounts to support payment follow-ups while maintaining positive customer relationships.
• Identify opportunities for cross-selling and upselling products to existing customers.

Skills

Customer relationship management

Job description

Job Type: FullTimePermanent

Location: Pune

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

• Customer visits
• Sales and business development
• Exhibitions & Trade Fair

Skills

We are looking for a proactive and customer-focused Customer Relationship Manager to strengthen relationships with our existing customers and ensure a high level of customer satisfaction. The role involves coordinating with customers from order receipt to delivery, resolving customer concerns, supporting the sales team, and identifying opportunities for repeat business and account growth.

Responsibilities

1. Build and maintain strong relationships with existing customers.
2. Serve as the primary point of contact for customer inquiries, orders, and service-related issues.
3. Coordinate with Sales, Production, Planning, Quality, Dispatch, and Accounts to ensure timely order execution.
4. Track customer orders and provide regular updates on production and delivery schedules.
5. Resolve customer complaints and coordinate corrective actions with internal teams.
6. Follow up on quotations, purchase orders, deliveries, and customer feedback.
7. Monitor customer satisfaction and identify opportunities to improve service levels.
8. Support the sales team in customer retention and account development.
9. Maintain accurate customer records, order history, and communication logs in the CRM system.
10. Prepare MIS reports on customer interactions, order status, complaints, and service performance.
11. Work with the Accounts team to support payment follow-ups while maintaining positive customer relationships.
12. Identify opportunities for cross-selling and upselling products to existing customers.