Customer Relationship Management Manager

Anant Creations; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

Narayani Vastra in Delhi, India is seeking a proactive Customer Relationship Manager to be the voice of the brand, delivering seamless, warm customer interactions across Instagram, WhatsApp, and email.

You will handle orders, returns, and exchanges, coordinate with operations, and help build lasting relationships through thoughtful service in a fast-paced apparel environment.

Qualifications

• Experience in CRM, customer support, or fashion/D2C brands is preferred but not mandatory.
• Excellent written and verbal communication is required.
• Ability to manage multiple conversations and stay organized in a fast-paced environment.

Responsibilities

• Provide timely, professional, and empathetic customer support via Instagram DMs, WhatsApp, and emails.
• Assist customers with order-related concerns and product queries.
• Coordinate with operations and fulfillment teams to resolve issues.
• Maintain customer communication records and follow up when required.
• Aim for high customer satisfaction and brand experience.

Skills

Communication skills

Customer service

Problem solving

Multi-tasking

Organized

Fast-paced environment

CRM experience

D2C / fashion

Instagram

WhatsApp Business

Email support tools

Spreadsheets

Tools

Instagram

WhatsApp Business

Email support tools

Spreadsheets

Job description

Job Title: Customer Relationship Manager (CRM)

Job Type: Full-timeWork From Office

At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.

If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you.

Key Responsibilities

• Instagram DMs
• WhatsApp
• Emails
• Provide timely, professional, and empathetic customer support.
• Assist customers with order-related concerns and product queries.
• Manage returns and exchange requests end-to-end.
• Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.
• Maintain customer communication records and follow up where required.
• Ensure a high standard of customer satisfaction and brand experience.
• Identify recurring customer concerns and share actionable feedback with the team.

What We’re Looking For

• Excellent written and verbal communication skills.
• Strong customer service and problem‑solving abilities.
• Comfortable handling multiple conversations simultaneously.
• Organized and detail-oriented.
• Ability to work in a fast-paced environment.
• Prior experience in CRM / customer support / fashion or D2C brands is preferred (but not mandatory).
• Familiarity with Instagram, WhatsApp Business, email support tools, and basic spreadsheets is a plus.

Why Join Us?

• Work closely with a growing fashion brand
• Dynamic and collaborative work environment
• Opportunity to build meaningful customer relationships
• Learn and grow within brand operations and customer experience
• We’re looking for someone who can turn conversations into lasting customer relationships.