Customer Relationship Manager

Xira Infotech - Digital Marketing & Software Development Agency; Vapi; On-site; INR 250,000 - 380,000; Full time

Job summary

Xira Infotech - Digital Marketing & Software Development Agency in Vapi is seeking a Customer Relationship Manager (CRM) to build and maintain strong relationships with customers, ensuring satisfaction and loyalty while representing the company professionally.

The role emphasizes excellent communication, coordination with sales, handling inquiries and feedback, and reporting on interactions. On-site work at our Vapi office is required, with English fluency and a customer-centric mindset.

Qualifications

• 1+ year of experience in customer relationship management or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and MS Office.
• Willingness to work on-site in Vapi and fluency in English.

Responsibilities

• Establish and maintain strong relationships with customers.
• Identify opportunities for upselling or cross-selling products and services.
• Collect and analyze customer feedback to identify areas for improvement.
• Maintain accurate and up-to-date customer records and prepare reports.
• Collaborate with other departments to resolve customer issues and follow up to ensure satisfaction.
• Plan and organize customer events or activities to foster engagement.
• Share customer insights with relevant teams to drive improvements.

Skills

Customer Relationship Management

Sales Support

Customer Feedback and Surveys

Documentation

Issue Resolution

Customer Engagement

Team Collaboration

Tools

CRM software

Microsoft Office

Job description

Location: Vapi (On Site)

Office Hours: 9:30 AM to 6:30 PM, Monday to Saturday

Job Description

We are seeking a dedicated and experienced Customer Relationship Manager (CRM) to join our team at our Vapi location. As a CRM, you will play a crucial role in building and maintaining strong relationships with our valued customers. Your primary responsibility will be to ensure customer satisfaction and loyalty while representing our company professionally.

Gender: Female

Experience: 1 year or more

Customer Relationship Management

• Establish and maintain strong relationships with customers through regular communication and engagement.
• Understand and anticipate customer needs, and provide tailored solutions and support to meet those needs.
• Handle customer inquiries, concerns, and complaints promptly and effectively.

Sales Support

• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.
• Provide product information and pricing details to customers as needed.

Customer Feedback and Surveys

• Collect and analyze customer feedback to identify areas for improvement.
• Conduct customer satisfaction surveys and use feedback to enhance our products and services.

Documentation

• Maintain accurate and up-to-date customer records and documentation.
• Prepare reports on customer interactions and satisfaction levels.

Issue Resolution

• Work with other departments to resolve customer issues, ensuring timely and effective solutions.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Customer Engagement

• Plan and organize customer events or activities to foster stronger relationships.
• Identify opportunities for customer engagement and retention programs.

Team Collaboration

• Collaborate with colleagues and departments to ensure a seamless customer experience.
• Share customer insights and feedback with relevant teams to drive improvements.

Qualifications

• 1 year or more of relevant experience in customer relationship management or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Willingness to work on-site in Vapi.
• Fluency in English is required.

If you are a female professional with a passion for customer service and relationship building, we encourage you to apply for this exciting opportunity. Join our team and help us maintain exceptional customer satisfaction levels while contributing to our company’s growth and success.