Customer Relationship Manager

Truely Marry; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Truely Marry in Mumbai is seeking a Customer Relationship Manager to enhance client relationships and support user experiences. Candidates should have 0-1 year of relevant experience in sales and customer management.

Responsibilities include engaging clients through emails and calls, addressing inquiries, and ensuring satisfaction. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a fast-paced environment.

Qualifications

• 0–1 year of experience in sales or customer relationship management.
• Ability to navigate and resolve customer inquiries effectively.
• Strong communication and interpersonal skills to foster relationships.

Responsibilities

• Cultivate and sustain strong relationships with customers.
• Address customer inquiries and concerns via email and phone.
• Guide new users through the registration process.

Skills

Sales experience

Customer relationship management

Communication skills

Problem-solving

Job description

Position

Customer Relationship Manager

Location

Kanpur, Lucknow, Mumbai, Delhi, Bangalore, Hyderabad, Ahmadabad, Chennai, Kolkata, Pune, Jaipur, Nagpur, Indore, Thane, Bhopal, Visakhapatnam, Patna, Vadodara, Ghaziabad, Ludhiana, Agra, Nasik, Faridabad, Meerut, Rajkot, Varanasi, Srinagar, Aurangabad, Dhanbad, Amritsar, Navi Mumbai, Allahabad, Ranchi, Gwalior, Jabalpur, Coimbatore, Vijayawada, Jodhpur, Madurai, Raipur, Kota, Chandigarh, Guwahati, Sholapur, Bareilly, Mysore, Moradabad, Gurgaon, Aligarh

Experience

0–1 year

About Us

TruelyMarry is a leading matrimonial platform dedicated to helping individuals find meaningful relationships. Our mission is to create lasting connections and support our users in their journey to find the perfect match.

Job Description

The Customer Relationship Manager will play a key role in driving business growth by building strong relationships with clients and expanding our user base. The ideal candidate will have a solid background in sales and customer relationship management, with 6 months to 1 year of relevant experience. This role involves engaging with clients through emails and calls, ensuring a seamless experience for new and existing users.

Responsibilities

• Cultivate and sustain strong relationships with customers to ensure satisfaction and loyalty.
• Address customer inquiries and concerns via email and phone, delivering prompt and effective resolutions.
• Guide new users through the registration process and assist them in creating their profiles.
• Monitor customer interactions and feedback to identify areas for service improvement.
• Collaborate with the sales and support teams to resolve customer issues and enhance the user experience.
• Conduct regular follow‑ups to ensure customer needs are being met and gather feedback for continuous service improvement.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Stay informed about industry trends and best practices to deliver exceptional customer service.
• Contribute to the development and execution of strategies to improve customer engagement.

Specifications

• Business Development and Account Expansion
  • Generate New Business Accounts: Identify and capitalize on opportunities to establish new client relationships, developing strategic approaches to engage potential clients and present TruelyMarry’s services compellingly.
  • Expand Existing Accounts: Strengthen relationships with current clients by identifying upselling and cross‑selling opportunities, focusing on continuous business growth and client satisfaction.
  • Sales Pipeline Development: Leverage cold calling, email campaigns, and market insights to build a strong, consistent pipeline, positioning TruelyMarry for sustained success.
  • Collaboration with CRM Team: Partner closely with the Customer Relationship Management team to generate new leads and maintain a well‑filled pipeline, aiming to exceed sales targets through collaboration.
  • Lead and Opportunity Management: Proactively manage leads and sales opportunities, driving each toward successful closure through consistent follow‑up and addressing client concerns.
  • Product Knowledge and Presentation: Develop deep understanding of TruelyMarry’s offerings and effectively communicate their value, collaborating with technical teams to tailor demonstrations that meet customer needs.
  • CRM System Management: Ensure accurate and timely updates in the internal CRM system, documenting daily sales activities, client interactions, and operational data for business tracking.