Customer Relationship Manager

Rajkot Job Openings; Rajkot; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rajkot Job Openings is seeking a senior-level Customer Relationship Manager to lead the CRM department. You will define customer engagement strategies and oversee the CRE team to ensure top-tier service delivery, focusing on maximizing customer lifetime value and loyalty programs.

The role requires strong analytical skills to interpret satisfaction data and drive improvements, along with proven managerial CRM experience and exceptional conflict resolution abilities.

Qualifications

• Proven experience in a managerial CRM role.
• Strong strategic thinking and leadership capabilities.
• Excellent analytical and reporting skills.
• Outstanding conflict resolution skills.

Responsibilities

• Define customer engagement strategies and lead the CRM team to deliver top-tier service.
• Oversee loyalty programs and customer retention initiatives.
• Focus on maximizing customer lifetime value and resolving escalations.
• Interpret satisfaction data and drive data-driven improvements to CX.

Skills

CRM management

Strategic thinking

Analytical reporting

Confict resolution

Job description

We are looking for a senior-level Customer Relationship Manager to lead our CRM department. You will be responsible for defining customer engagement strategies and overseeing the CRE team to ensure top-tier service delivery. Your focus will be on maximizing customer lifetime value, managing loyalty programs, and resolving high-priority escalations. Analytical skills are required to interpret satisfaction data and drive improvements.

• Proven experience in a managerial CRM role
• Strategic thinking and leadership capability
• Excellent analytical and reporting skills
• Outstanding conflict resolution skills